美女空姐纤纤玉指上拿着的这本《南航乘务岗位英语能力测试考试大纲》告诉了大家,两本教材都是指定考试教材,一起放入购物车吧!
↓ 见下图 ↓


飞机客舱人员英语 English for Cabin Crew
出版:Heinle, Cengage Learning 圣智学习集团
作者:Terence Gerighty
ISBN:978-0-462-09873-9
年份:

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教材清单:
*全彩页教材一本,128页
*配套光盘资料(注意:书本是用快递邮寄。光盘资料以电子邮件形式发送。请买家在留言写下你的电子邮箱,如需要将资料制作成光盘,请自行拍下链接:
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本书为准备投身航空业的人员而设。同样,也适用于已经在航空业工作但需要在预习、或飞行过程中改善沟通技巧的人员。
本书适合于集团教学、一对一教学或自学。
English for Cabin Crewis an essential course for those preparing for a career as a cabin crew member. It is equally suitable for those already working in the industry who need to improve their communication skills when carrying out their pre and in-flight responsibilities.
English for Cabin Crewis a comprehensive course designed to:
* Improve fluency and pronunciation
* Build key vocabulary and expressions
* Develop listening skills
The Student's Book is organized into three sections:
*Units follow the routine stages of any flight
*Case Studiespresent real incidents involving passenger experiences and the actions of cabin crew
*Self Studyprovides additional practice exercises for independent study
Ideal for group teaching, one-to-one or self-study.
English for Cabin Crew follows the real-time working practices of flight attendants in routine and non-routine situations. From pre-flight briefings to disembarkation it looks at the specific language used in all on-board situations, giving cabin crew the confidence to use correct and appropriate English at every stage of their job.
* Emphasis on improving listening and speaking skills
* Suitable for classroom use with some self-study
* Plenty of listening practice to help learners understand passengers in routine and non-routine situations
* Speaking practice with emphasis on pronunciation, intonation and fluency
* Glossary of useful phrases
Unit 1 - The pre-flight briefing
Unit 2 - Welcome on board
Unit 3 - After take-off and into the flight
Unit 4 - Food and drink
Unit 5- Minor passenger problems
Unit 6 - Is there a doctor on board@
Unit 7 - In-flght emergencies
Unit 8 - Complaints and disruptive passengers
Unit 9 - Preparing for landing
Unit 10 - Saying goodbye
Terence Gerightyis a consultant working closely with major airlines and civil aviation authorities to improve English language proficieycy according to the standards demanded by ICAO(the International Civil Aviation Authority).
Shon Davisis a training consultant for Oxford Aviation Academy. She worked as a senior cabin crew member for a mojor airline for 19 years.
Common European Framework Level B1-B2
CONTENTS 目录
UNIT | TOPICS | LANGUAGE FOCUS |
1. The pre_flight briefing | Meeting colleagues | Introductions |
| Finding out about the flight | Checking and clarifying |
| Case study:A dayin the life | |
2. Welcome on board | Welcoming passengers | Polite requests |
| Settling passengers in their seats | Showing how something works |
| Demonstrating safety procedures and checking before take-off | Pronunciation:Reading safety instructions |
| Case study:Bags in bins | |
3. After take-off and into the flight | Making the first announcements | Formal and informal language |
| Getting started | Dealing with passenger needs |
| Helping to settle passengers | 'Comfort' expressions |
| Case study:Flying with children | |
4. Food and drinks | Giving a choice | Offering a choice |
| Serving drinks | Pronunciation:Intonation in lists |
| Duty-free sales | Money transactions |
| Case study:Airline food…your thoughts | |
5. Minor Passenger Problems | Identifying passenger problems | Finding out the problem |
| Dealing with problems | Offering to help(1) |
| Saying sorry | Apologizing |
| Case study: Pickpocket strikes on flight from Tokyo to Paris | |
6. Is there a doctor on board@ | Dealing with an on-board accident | The Check->Call->Care response to medical problems |
| Dealing with a serous medica incident | Giving instructions to crew |
| Reporting a medical incident | Talking about the past: Linking words |
| Case study:Is there a doctor on board@ | |
7. In-flight emergencies | Taking charge in an emergency | Giving instructions |
| Preparing for an emergency evacuation | Instructions not to do something |
| Reporting an evacuation | Reporting instructions |
| Case study:Crew's response to take-off incident criticized | |
8. Complaints and disruptive passengers | Responding to passenger complaints | Offering to help(2) |
| Dealing with complaints about other passengers | If… |
| Managing disruptive passengers | Expressing obligation |
| Case study:Unruly and disruptive behaviour - six newspaper extracts | |
9. Preparing for landing | Making final announcements and checks | Word order in multi-word verbs |
| Giving information about delayed landings | Talking about time |
| Getting through the final ten minutes | Checking things have been done |
| Case study:Toilet troubles for Cathay | |
10. Saying goodbye | Arriving at the gate and disembarking the passengers | Making a recommendationshould |
| Taking part in the crew debdefing | |
| Case study:Fear and heroism aboard Flight 253 | |





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